Terms of service

TERMS OF SERVICE

OVERVIEW

This website is owned and operated by RH Woodworks LLC, a member company of Haefner Holdings LLC. Throughout this website, the terms "we," "us," and "our" refer to RH Woodworks LLC and its affiliated brands operating through this website.

Our website provides a unified shopping experience featuring the following brands:

  • RH Woodworks
  • Woodpile Coffee & Candle Co.
  • Backyard Homestead
  • The Family Market
  • Backyard Homestead Marketplace

By visiting our website and/or purchasing products or services from us, you agree to these Terms of Service ("Terms"), together with all policies referenced on this website. These Terms apply to all visitors, customers, vendors, merchants, affiliates, and contributors of content.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer products and services online.

SECTION 1 – ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority in your state or province of residence or have permission from a parent or legal guardian to use this website.

You agree not to use our products or services for any unlawful purpose or in violation of any applicable federal, state, or local laws.

Any attempt to interfere with the operation or security of this website, including the transmission of malicious software or code, is strictly prohibited and may result in termination of access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time.

Your content, excluding payment information, may be transferred over various networks in order to provide our services. Payment information is always encrypted during transmission.

You may not copy, reproduce, distribute, or exploit any portion of this website or its content without our prior written permission.

SECTION 3 – WEBSITE INFORMATION

We strive to provide accurate product descriptions, pricing, and information. However, errors may occasionally occur.

Information on this website is provided for general informational purposes and should not be relied upon as the sole basis for purchasing decisions.

We reserve the right to modify website content at any time without prior notice.

SECTION 4 – PRICING AND AVAILABILITY

Prices, promotions, availability, and product offerings may change without notice.

We reserve the right to discontinue products or services at any time.

SECTION 5 – PRODUCTS AND SERVICES

Many of our products are handcrafted, custom built, made-to-order, fulfilled by trusted manufacturing partners, or supplied through carefully selected family-owned businesses.

Because of the nature of handcrafted products, slight variations in color, grain, finish, packaging, or appearance should be expected and are not considered defects.

Product photographs are intended to represent each item as accurately as possible. Actual colors may vary depending upon monitor or mobile device settings.

Certain products may be available only online or in limited quantities.

Returns and exchanges are governed by our Return & Refund Policy.

SECTION 6 – OUR FAMILY OF BRANDS

This website brings together several brands under one shopping experience while allowing each brand to maintain its own identity.

Products may be offered under:

  • RH Woodworks
  • Woodpile Coffee & Candle Co.
  • Backyard Homestead
  • The Family Market

Backyard Homestead Marketplace is a community initiative operated as a 501(c)(3) nonprofit organization supporting veterans, first responders, and local families. Unless specifically identified otherwise, Marketplace pages are informational and educational in nature and may contain community resources rather than products for purchase.

Each brand may maintain its own email address, customer service contacts, marketing communications, warranties, or specialized product information while operating under these Terms of Service.

SECTION 7 – ORDER ACCEPTANCE

We reserve the right to refuse, limit, or cancel any order at our sole discretion.

Orders may be cancelled due to:

  • Pricing errors
  • Inventory shortages
  • Suspected fraud
  • Payment authorization issues
  • Shipping restrictions
  • Other circumstances beyond our reasonable control

If an order is cancelled after payment has been received, a refund will be issued to the original payment method.

SECTION 8 – BILLING INFORMATION

You agree to provide current, accurate, and complete billing, shipping, and contact information.

Failure to provide accurate information may result in delays or cancellation of your order.

SECTION 9 – THIRD-PARTY PRODUCTS, LINKS AND SERVICES

This website may contain links to third-party websites or products.

We are not responsible for the content, privacy practices, or business practices of any third-party website.

Purchases made through third-party websites are governed by the policies of those businesses.

SECTION 10 – CUSTOMER CONTENT

If you submit reviews, comments, photographs, testimonials, or other content, you grant us permission to display that content in connection with our business.

You remain responsible for any material you submit.

Content that is unlawful, offensive, defamatory, fraudulent, or infringes upon another person's rights may be removed without notice.

SECTION 11 – PRIVACY

Your use of this website is also governed by our Privacy Policy.

SECTION 12 – WEBSITE ERRORS

Despite our best efforts, typographical errors, pricing errors, product availability errors, or inaccuracies may occasionally occur.

We reserve the right to correct any such errors and to cancel orders affected by those errors.

SECTION 13 – PROHIBITED USES

You may not use this website:

  • For unlawful purposes
  • To violate intellectual property rights
  • To distribute malware or malicious software
  • To interfere with website security
  • To harvest customer information
  • To impersonate another person
  • To submit fraudulent orders
  • To engage in abusive or harmful conduct toward our employees or customers

Violation of these Terms may result in termination of access to our website.

SECTION 14 – DISCLAIMER OF WARRANTIES

Our website, products, and services are provided "as is" and "as available."

To the fullest extent permitted by law, RH Woodworks LLC disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, RH Woodworks LLC, Haefner Holdings LLC, and their affiliated brands, officers, employees, contractors, suppliers, and partners shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of this website or products purchased through it.

Our total liability shall not exceed the purchase price paid for the applicable product.

SECTION 16 – INDEMNIFICATION

You agree to indemnify and hold harmless RH Woodworks LLC, Haefner Holdings LLC, their affiliated companies, officers, employees, and representatives from any claims, damages, liabilities, or expenses resulting from your violation of these Terms or misuse of this website.

SECTION 17 – SEVERABILITY

If any portion of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 18 – TERMINATION

These Terms remain in effect until terminated by either you or us.

We reserve the right to terminate or suspend access to this website at any time for violations of these Terms.

SECTION 19 – ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other posted policies, constitute the complete agreement governing your use of this website.

SECTION 20 – GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the State of Missouri and applicable laws of the United States.

SECTION 21 – CHANGES TO THESE TERMS

We reserve the right to modify these Terms of Service at any time.

Changes become effective immediately upon posting to this website.

Continued use of the website constitutes acceptance of any updated Terms.

SECTION 22 – CONTACT INFORMATION

Questions regarding these Terms of Service may be directed through the appropriate contact information listed on our Contact Us page.

Business Address

RH Woodworks LLC
A Member Company of Haefner Holdings LLC
585 N. Jefferson Ave.
Lebanon, Missouri 65536
United States

Customer support inquiries are directed to the appropriate brand department, including RH Woodworks, Woodpile Coffee & Candle Co., Backyard Homestead, The Family Market, or Backyard Homestead Marketplace, based on the nature of your request.

Last Updated: August 2026