Refund policy
Return & Refund Policy
Effective Date: August 2026
At Haefner Holdings LLC and our family of brands—including RH Woodworks, Woodpile Coffee & Candle Co., Backyard Homestead, and participating Family Market products—we want you to be completely satisfied with your purchase.
If you are not satisfied, we're here to help.
Returns
We accept returns within 14 days of the date your order is delivered.
To qualify for a return, your item must be:
- Unused and in the same condition in which it was received.
- Returned with all original packaging, tags, and accessories.
- Accompanied by proof of purchase or order confirmation.
Before returning any item, please contact the appropriate brand using the contact information provided on your order confirmation or the Contact Us page of our website. Once your return is approved, we will provide return instructions.
Returns sent without prior authorization may be refused.
Return Address
585 N. Jefferson Ave.
Lebanon, Missouri 65536
United States
Damaged, Defective, or Incorrect Orders
Please inspect your order as soon as it arrives.
If your order arrives damaged, defective, or you received the wrong item, notify us as soon as possible so we can evaluate the issue and provide an appropriate resolution.
Whenever possible, please include photographs of the damaged product and packaging when contacting us.
Non-Returnable Items
For health, safety, and product-specific reasons, certain items cannot be returned, including:
- Food and other perishable products
- Coffee, tea, and consumable products
- Plants, seeds, and live goods
- Personalized or custom-made products
- Special order items
- Personal care products
- Hazardous materials or flammable products
- Gift cards
Unless required by law, sale, clearance, closeout, or discontinued merchandise is also non-returnable.
Handmade & Family Market Products
Many products available through our Family Market are handcrafted or supplied by independent small businesses.
Because these products may be produced in limited quantities or made to order, return eligibility may vary. When applicable, any product-specific return limitations will be clearly stated on the product page.
Exchanges
If you would like a different item, the quickest option is to return the original item (if eligible) and place a new order once your return has been approved.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original method of payment.
Most financial institutions process refunds within 5–10 business days, although processing times may vary.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact the appropriate brand or use our Contact Us page for assistance.
Questions?
We're happy to help.
Please visit our Contact Us page to reach the appropriate department or brand for your order. All correspondence is handled through our shared customer service team.