Cancellation policy
PURCHASE OPTIONS & CANCELLATION POLICY
OVERVIEW
Certain products available through this website may be offered as recurring subscriptions or pre-orders. This policy explains how these purchase options work and how they may be changed or canceled.
WOODPILE CLUB SUBSCRIPTIONS
The Woodpile Club is our recurring subscription service featuring carefully selected coffee, tea, candles, and other specialty products from Woodpile Coffee & Candle Co.
By enrolling in a subscription, you authorize RH Woodworks LLC to charge your selected payment method according to the billing schedule you choose during checkout.
Subscription benefits, product selections, pricing, and delivery frequency may vary depending on the subscription plan selected.
Managing Your Subscription
You may update or cancel your subscription at any time through the subscription management link included in your order confirmation or customer account.
Changes or cancellations submitted before your next scheduled billing date will apply to future shipments.
Once a recurring order has been processed or shipped, it cannot be canceled, but it may qualify for return or refund under our Return & Refund Policy where applicable.
PRE-ORDERS
From time to time we may offer products for pre-order prior to their arrival in inventory.
Pre-orders allow customers to reserve products before they become available.
Depending on the product, we may:
- Collect full payment at checkout;
- Collect a partial deposit;
- Authorize your payment method and collect payment when the product is ready to ship.
Estimated availability dates are subject to change due to supplier schedules, production timelines, shipping delays, or circumstances beyond our control.
If a pre-order has not yet entered production or shipment preparation, you may request cancellation by contacting us.
Once a pre-order has entered fulfillment or has shipped, cancellation is no longer available. Returns, if applicable, will be handled according to our Return & Refund Policy.
MADE-TO-ORDER & CUSTOM PRODUCTS
Many products offered through RH Woodworks and certain affiliated brands are handcrafted or built specifically for each customer.
Production typically begins shortly after an order is placed.
Because materials and labor are committed upon production, custom, personalized, engraved, or made-to-order products generally cannot be canceled once work has begun.
If you need to request changes to a custom order, please contact us as soon as possible. We will make every reasonable effort to accommodate your request.
ORDER CANCELLATIONS
Orders for in-stock products may be canceled prior to shipment by contacting us immediately.
Once an order has shipped, it cannot be canceled and must instead be handled according to our Return & Refund Policy.
Orders placed using fraudulent payment methods or containing inaccurate information may be canceled at our discretion.
QUESTIONS
If you have questions regarding subscriptions, pre-orders, custom orders, or order cancellations, please contact the appropriate brand through our Contact Us page.